Slow computers & laptops
Help with PCs and laptops that have become slow, unreliable, difficult to use, filled with unwanted software or unable to install important updates.
Friendly local technology help across the Isle of Wight
Home Computer Support on the Isle of Wight
TLC Tech provides friendly, patient home computer support throughout the Isle of Wight. We can help with PCs, laptops, Wi-Fi, printers, email, phones, tablets and everyday technology problems, with clear explanations and no confusing technical jargon.
Isle of Wight based
Patient explanations
Clear pricing
Computers & laptops
Wi-Fi
Printers
Email
Phones & tablets
Online safety
Everyday technology help
Computer help when technology stops behaving
You do not need to know what has gone wrong before contacting us. If your computer is slow, your Wi-Fi keeps dropping out or something simply does not make sense, we can investigate and explain the options clearly.
Wi-Fi & internet problems
Support with weak Wi-Fi, internet dropouts, router problems, dead spots and devices that refuse to connect properly.
Printers & scanners
Help with printers that will not print, scan, connect to Wi-Fi or communicate properly with your computer or mobile device.
Email & account problems
Support with Outlook, Gmail, Microsoft accounts, forgotten passwords and email that has stopped sending, receiving or updating.
Phones & tablets
Help setting up, updating and understanding iPhones, iPads, Android phones and tablets, including accounts, apps and settings.
Scams & security worries
Reassuring advice if you are worried about suspicious emails, messages, pop-ups, viruses, passwords or online scams.
Local and dependable
Home technology support across the Isle of Wight
TLC Tech is based in Ryde and provides friendly computer and technology support to homes throughout the Isle of Wight.
Based in Ryde
We are a local Isle of Wight business, so you can deal with someone nearby and contact us again whenever you need future help.
Island-wide home visits
We visit customers across the Island, including Ryde, Newport, Cowes, Sandown, Shanklin and surrounding towns and villages.
Remote help when suitable
Some software, email and account problems can be resolved remotely without needing to arrange a home visit.
Support without pressure
Patient support explained in plain English
Technology can be frustrating, particularly when something changes unexpectedly. We take the time to explain what is happening and never expect you to understand technical terminology.
We explain things properly
We explain what the problem is, what we are doing and anything useful you should know once the work is complete.
We work at your pace
Whether you are comfortable with technology or find it difficult, questions are always welcome and we take the time you need.
What we can help with
Common home computer and technology jobs
From setting up something new to troubleshooting an existing problem, these are some of the jobs our home customers commonly ask about.
Computers & laptops
- Setting up a new PC or laptop
- Moving files, photographs and documents
- Installing Windows and software updates
- Improving slow or unreliable computers
- Removing unwanted software and pop-ups
- Advice on repair, upgrade or replacement
Wi-Fi, email & printers
- Setting up email accounts
- Fixing email sending or receiving problems
- Connecting printers and scanners
- Troubleshooting Wi-Fi problems
- Improving wireless coverage
- Connecting new devices to your network
Phones, tablets & smart devices
- Setting up phones and tablets
- Helping with apps and online accounts
- Setting up smart TVs and streaming services
- Connecting smart home equipment
- Explaining how devices work
- Advice before buying new technology
Clear pricing
Simple home support pricing
We keep our pricing straightforward so you know what to expect before your appointment.
Initial support visit
£60
including VAT
Includes up to one hour of home computer or technology support.
Additional support time
£24
per 30 minutes, including VAT
Charged only when more time is required. We will explain this and agree it with you before continuing.
Online safety
Worried about a scam or suspicious message?
Scam emails, text messages, fake warnings and suspicious phone calls are becoming increasingly convincing. If something does not feel right, it is sensible to stop and check before doing anything further.
We can help check what happened
If you have received a suspicious message, pop-up or phone call, we can help you assess it and explain what you should do next.
We can help secure your devices and accounts
We can advise on passwords, account recovery, antivirus, software updates and other practical ways to improve your online security.
Buying advice
Not sure what computer or technology to buy?
We can help you choose equipment that suits what you actually need, rather than spending more than necessary or ending up with something frustrating to use.
Computers & laptops
Advice on specifications, performance and whether replacing or upgrading your existing computer makes more sense.
Printers & Wi-Fi equipment
Help choosing equipment that is suitable for your home and straightforward to live with afterwards.
Phones, tablets & smart devices
Independent help deciding what is worth buying, followed by setup assistance if you need it.
Customer feedback
What TLC Tech customers say
We know that inviting someone into your home requires trust. Customer reviews can help you see the kind of friendly and dependable service we aim to provide.
Whenever I have a tech issue, Tom is the first person I contact. I have never had to look elsewhere. He is fast to reply, and I’ve never had a problem with my PC he hasn’t been able to solve. Would highly recommend.
TLC Tech customer
Tom has been helping me with computers for years. From building my PC to tidying the cables. Very helpful and responsive. Happy to work with my budget and time frame. Thanks Tom!
TLC Tech customer
Tom came and fixed my iPad and iPhone. He did a great job. Thank you.
TLC Tech customer
A simple process
How a home support visit works
Arranging help is straightforward, and we explain the next step before any chargeable work is carried out.
Tell us what you need help with
Book online, call or send a message with a brief description of the problem.
We arrange the best type of support
Usually that means a home visit, although some problems can be dealt with remotely.
We investigate the problem
We work through the issue carefully and explain what we find as we go.
You get clear advice
Before we finish, we explain what happened and anything useful you should know for the future.
Helpful guides
Prefer to understand the problem first?
Our Tech Advice section contains straightforward guides to common computer, Wi-Fi, email and technology problems.
Friendly local technology help
Need home computer support on the Isle of Wight?
Whether your computer is slow, your Wi-Fi is unreliable, your printer will not work or you simply need help understanding some new technology, TLC Tech is here to help.